Practice Policies
Welcome to Evans Medical Group. Thank you for choosing us for your healthcare needs. Our policies are designed to facilitate efficient and effective care for all our patients. We appreciate your understanding and cooperation.
What to Know for Your First Visit
Essential checklist for new patient appointments
Bring all current medications in their original bottles, placed in a clear plastic bag.
Plan to arrive 15 minutes prior to your scheduled time for easy registration.
Bring a valid government-issued photo ID along with your active insurance card.
Quick Navigation
Scheduled Appointments
Arrival times, cancellations, and late arrivals
Plan to arrive 15 minutes before your scheduled appointment to allow time for registration.
If you need to cancel or reschedule, please notify us the day before your appointment.
Arriving more than 10 minutes late may result in rescheduling.
Prescription Refills
Refill timelines and controlled substance guidelines
Refills should be requested during your scheduled appointments or by calling the prescription refill line within office hours. Refills are processed within SEVEN business days (excluding weekends and holidays).
Payment & Insurance
Card requirements and accepted payment methods
Insurance Cards
To ensure accurate billing, please present your insurance card at every visit. If you cannot present your card, you will need to cover the cost of your visit at the time of service.
Payment for Services
Payment, including co-pays, deductibles, and co-insurance, is due at the time of service. We accept cash, credit cards, and checks for your convenience.
If you do not have health insurance, ask about our Sliding Scale fee structure.
Voice Mail
Leaving messages during busy hours
For your convenience, we offer voicemail to avoid extended hold times during busy periods. Feel free to leave a message, and we’ll respond promptly.
Labs and Facilities
In-network coverage verification responsibility
While our staff will assist you in identifying in-network labs and facilities when possible, it is ultimately your responsibility to confirm which labs and facilities are covered by your insurance provider.